Refund and Cancellation Policy

1. Overview and scope

This policy applies to digital and professional services purchased from Boardroom Digital Intelligence, including AI sales agents, CRM and workflow automation, dashboards and custom AI revenue systems. All engagements are delivered remotely as professional services; there is no physical product and no shipment.

2. Cancellation before implementation begins

You may cancel an order at any point before implementation work starts by writing to us at the email address below. Where a prepayment has been made, it is refundable in full, less any third-party costs already incurred on your behalf (for example platform, licence or subscription fees that we have already purchased and cannot recover).

3. Cancellation after implementation begins

Once implementation has started, refunds are calculated against the milestones completed and the work actually performed up to the date the cancellation request is received. Work that has already been delivered, and non-refundable third-party costs, are not refunded. Any remaining balance of a prepayment that does not correspond to delivered work or incurred costs is refunded.

4. Setup fees and third-party subscriptions

Setup, discovery and configuration fees cover work performed at the start of an engagement and may be non-refundable once that work has been carried out. Subscriptions, licences and credits purchased from external platforms on your behalf are governed by those providers' own terms and may be non-refundable.

5. Accepted milestones

Milestones that have been delivered and approved — or that are treated as accepted under the agreed acceptance process — are considered complete and are non-refundable. This does not limit our obligation to correct defects in delivered work during the applicable support period.

6. How to request a refund or cancellation

Send your request by email to boardroom.gen@gmail.com quoting your order reference (in the format BRD-YYYYMMDD-XXXXX), the service ordered and a short description of the reason for the request. Requests submitted through other channels are accepted, but an email record helps us process them faster.

7. Review and processing times

We review refund and cancellation requests within 7 business days of receipt and confirm the outcome in writing. Where a refund is approved, it is processed within up to 14 business days of approval. Additional time may be required by the payment provider or the receiving bank before funds appear on your statement.

8. Method of refund

Approved refunds are returned to the original payment method wherever technically possible. Where this is not possible, we will agree an alternative method with you in writing.

9. Payment provider rules and applicable law

Refunds are handled consistently with the rules of the payment provider used for the transaction and with applicable law in the United Arab Emirates. Nothing in this policy limits any right you may have under mandatory consumer or commercial law.

10. Disputes

If you disagree with the outcome of a request, contact us and we will review the matter again with the project record. We aim to resolve disagreements directly and in good faith before any formal escalation.

11. Contact

Boardroom Digital Intelligence - F.Z.E
Boardroom Digital Intelligence
United Arab Emirates
Office C1-1F-SF7864, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates
Trade licence: 50942
Tax registration number (TRN): 105438869700001
Email: boardroom.gen@gmail.com
Phone / WhatsApp: +971 54 167 0771
Website: https://www.boardroom-ai.ae